Arcos B2B: a service designed to support every professional customer, step by step
The Arcos B2B portal is not just a platform for placing orders: it is the best proof that we are ready to support every professional customer with close, agile, and reliable service, both in day-to-day operations and at key moments.
Always by your side: people + technology
Behind the B2B portal there is a team that knows the channel, your working pace, and the real urgencies of a shop, distributor, or horeca operator. The technology is designed to help you, not to replace human interaction.
Our goal is for you to be able to resolve 90% of your tasks in seconds and, for the remaining 10%, to have someone on the other end who knows you by name.
That is why we combine a comprehensive portal with direct support channels: phone, email, and constant contact with the local sales team. This way, we ensure that you not only get quick answers, but also advice, alternative solutions, and support whenever something unforeseen happens.
A B2B built for real, everyday needs
The Arcos B2B portal has been designed around the way you work, not around what is most convenient for us. That is why you can:
- Check stock before placing an order, avoiding unexpected out-of-stocks.
- Download orders, delivery notes, and invoices whenever your accounting or finance teams need them.
- Review due dates and keep control of your payments without waiting for a statement.
- Access promotions and new products so you can plan campaigns in advance.
All of this reduces calls, emails, and waiting times but, above all, it gives you control. You decide when to log in, what to check, and how to organize your work, with clear, always up-to-date information.
Specialised support for every type of customer
Not all customers need the same thing. A distributor, a gourmet store, and a restaurant group work with different dynamics and very different timings. Our service adapts to that reality:
- For retail, we help optimise assortment, displays, and product rotation.
- For horeca and professional customers, we prioritise availability, functionality, and product continuity.
- For distributors, we focus on operational agility, documentation, and commercial tools.
The B2B portal is the common foundation for everyone, but the support provided by our sales and customer service teams is tailored to your profile, scale, and specific needs.
Support throughout your B2B onboarding
We know that any change in the way you work raises questions: new logins, new screens, new processes. That is why we do not leave you “alone in front of a website”. We help you to:
- Request access and set up your account.
- Create users by department (purchasing, administration, logistics).
- Define roles and permissions so each person sees exactly what they need.
- Integrate the use of the portal into your daily routine (restocking, month-end closing, campaigns).
Your Arcos sales representative can sit down with you, either at your office or via video call, and walk you through the portal step by step, adapting it to your way of working.
Fast response when things are not perfect
In any operation, incidents can arise: a question about an invoice, an urgent order, a delivery address that changes at the last minute. What matters is not that nothing ever goes wrong, but how we respond when it does.
With the B2B portal, you can identify and document an incident in seconds (by checking order, delivery note, and invoice numbers, as well as dates). From there, our team takes charge of providing you with a clear solution, with defined timings and concrete steps.
This reduces uncertainty and allows you, in turn, to give a professional response to your own customers.
A partner, not just a supplier
This entire B2B portal, together with our sales support and customer care, has a single goal: to make you feel that Arcos is a business partner, not just a product supplier.
We want working with us to be easy, predictable, and profitable for your company.
If you already work with Arcos, the natural next step is to integrate the B2B portal into your daily routine with our support. If you are not using it yet, we are ready to set you up, listen to you, and adapt the service to what you truly need.
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Arcos B2B: a service designed to support every professional customer, step by step
Discover how the Arcos B2B portal and its dedicated team combine technology and human interaction to offer every professional customer close, agile, and tailored support in their day-to-day operations.
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